Privacy Policy

Last updated: July 6, 2026

Callback CRM ("we", "us") provides missed-call text-back and SMS inbox services to home-service businesses. This policy explains what we collect, why, and the choices you have. It covers our website, waitlist, and the Callback CRM product.

What we collect

• Waitlist signups: your email address, and optionally your company name, trade, and the numbers you entered into our ROI calculator.
• Customer accounts: your name, email, business name, business phone number, and settings you configure.
• Messages and calls: to provide the service, we process the SMS conversations, call records, voicemail recordings, and voicemail transcriptions between a customer's business number and the people who contact it. This content belongs to the business; we store it so the business can read and respond to it.
• Usage analytics: anonymous page views and product events (via a first-party analytics setup). We do not use third-party ad trackers, we respect the "Do Not Track" browser setting, and session recording is off.

SMS & telephone communications

• If you call or text a business that uses Callback CRM, you may receive an SMS reply on that business's behalf (for example, a text-back after a missed call).
• Reply STOP to any message to opt out of further texts from that business; reply HELP for help. Opt-outs are honored immediately and automatically.
• Message frequency varies by conversation. Message and data rates may apply, charged by your carrier.
• No mobile numbers or SMS opt-in consent are ever sold or shared with third parties for their own marketing purposes. Message content is shared only with our telecommunications provider (Telnyx) as necessary to deliver messages.

How we use information

• To deliver the service: routing calls, sending and receiving texts, transcribing voicemail, and showing conversations in the business's inbox.
• To contact waitlist members about early access (that's the point of the waitlist).
• To understand product usage and improve it (aggregate analytics).
• We do not sell personal information.

Service providers

We use a small set of infrastructure providers to run the service: Cloudflare (hosting, database, email delivery), Telnyx (SMS and voice carrier services), and PostHog (first-party product analytics). Each receives only what it needs to perform its function.

Data retention & deletion

Waitlist entries are kept until you ask us to remove you or the waitlist is closed. Customer message and call data is retained while the account is active. To request deletion of your data, email us and we'll remove it within 30 days.

Your choices

• Text STOP to stop receiving SMS from any business using Callback CRM.
• Email us to access, correct, or delete personal information we hold about you.

Contact

Questions or requests: rick@honkforhelp.com.

Changes

We'll post any changes to this policy on this page and update the date above.