Terms of Service

Last updated: July 6, 2026

These terms govern use of the Callback CRM website and service. By joining the waitlist or using the service, you agree to them.

The service

Callback CRM provides missed-call text-back, an SMS inbox, voicemail with transcription, follow-up automation, and review requests for home-service businesses. We set the service up for you, including carrier (A2P 10DLC) registration.

Billing

• Plans are billed monthly at the published price, plus a one-time setup fee where stated. Month to month — no annual contract. Cancel any time; service runs to the end of the paid period.
• Third-party carrier charges beyond your plan's included usage, if any, will be agreed with you before they apply.

60-day ROI guarantee

If Callback CRM doesn't recover at least one job for your business within your first 60 days, we refund your setup fee and keep working free until it does. "Recovered job" means a booked job originating from a conversation the service started or captured.

Your responsibilities (SMS compliance)

• You may only use the service to message people who have contacted your business or otherwise consented to be contacted, consistent with applicable law (including the TCPA in the US) and carrier rules.
• Opt-outs (STOP) are enforced automatically by the platform and must not be circumvented.
• No spam, no cold-blast marketing lists, no prohibited content (SHAFT: sex, hate, alcohol, firearms, tobacco), no illegal use. We may suspend accounts that put our carrier standing at risk.

Your data

Your conversations, contacts, and call records are yours. We process them only to provide the service, as described in the privacy policy. On cancellation you can request an export of your data.

Service quality

We aim for the service to be fast and reliable, but SMS and voice delivery depend on carriers and other providers we don't control. The service is provided "as is"; to the extent permitted by law, our total liability is limited to the fees you paid us in the three months before the claim arose.

Changes

We may update these terms; material changes will be posted here with an updated date. Continued use after changes means acceptance.

Contact

Questions: rick@honkforhelp.com.